It seems like no matter where you go ‘free’ smart interactive kiosks are being installed in cities everywhere.
It appears politicians across America can’t stop boasting about IKE’s free “Smart City” kiosks.
Smart interactive kiosks like IKE boast about offering free advertising to local businesses during the pandemic, so how do they make any money?
IKE’s website does a great job of painting itself as a ‘free’ interactive kiosk service to the public. In fact they do such a great job of obscuring how they collect users’ personal information that I didn’t think there was much of a story here.
After clicking on IKE’s four tabs “About, Technology, Applications and Team” I thought maybe they really were using advertising dollars to pay for their rapid expansion. But then I struck paydirt after I clicked on their privacy policies at the bottom of their website.
IKE tells users that they will collect information on each user’s interactions with the Kiosk. “We may share this information without restriction with the city where the Kiosk is located and its agencies…”
The types of information their kiosks collect becomes a little clearer in IKE’s interactive section.
IKE reveals that users accessing their QR codes can be personally identified.
“The QR code will anonymously link your mobile device to the applications. If your mobile device is not capable of accessing the applications by scanning the QR code, you may access these features by providing the information requested by the Kiosk, some of which may personally identify you.”
IKE claims that they will not share or sell users personal information to third parties, but then in the next paragraph they say the exact opposite.
“n choosing to engage these features, you agree that we can provide the information you give to a Kiosk, including any information that may personally identify you, to that Third-Party Partner: (a) 311; (b) Get Around; and (c) Photo Booth.”
Basically, what IKE is saying is that anyone who uses IKE’s kiosks agrees to give their personally identifiable information (PII) to them and third parties. So much for respecting users’ privacy.
IKE goes on to explain that 311 user information is stored by Third-Party Partners.
“With respect to any feature operated by a Third-Party Partner, the Kiosk will only store the information you provide long enough to perform the service you request. After that, the information will no longer be retained by the Kiosk or IKE, but it may continue to be retained by the Third-Party Partner.”
IKE’s WiFi Service section says their kiosk’s might “share certain technical information with the internet service provider across the Wi-Fi signal.” But users shouldn’t worry because IKE deletes their personally identifiable information every 12 months.
This is nearly the exact same business model that “Smart City Kiosks” used in New York City three years ago, the only difference is that that IKE’s kiosks are not equipped with microphones.
So how does IKE make a profit? It appears that IKE makes money from letting Third-Party Partners pay for the right to collect users’ PII information.
Users of IKE kiosks should be concerned about two things.
Sharing certain technical information with an “internet service provider” is a slick way of saying IKE and Third-Party Partners are IDing every Bluetooth-enabled device.
The second concern is that third party internet service providers are under under no obligation to delete a user’s personal information every 12 months, or ever.
Things get a lot more disconcerting after reading IKE’s “Camera” section.
“Each Kiosk may be equipped with one or more cameras. The cameras capture images of the area surrounding the Kiosk, and those images may include you. We will not keep any footage captured by any camera for longer than 15 days, unless the footage is necessary to investigate an incident. Furthermore, we will not use or disclose data collected by our cameras except to improve the functionality and ensure the security of the Kiosks, as necessary to address illegal activity on, associated with or perpetrated against the Kiosks or in the surrounding area, or if we believe the disclosure is required by law or in the interest of public safety.”
Everyone passing in front of an “IKE Smart City” kiosk will be recorded and have their images stored for at least 15 days. Except of course if IKE or law enforcement want to save the footage, then it is anyone’s guess how long they will retain the footage for.