The Email Terrorism Ceased, But Don't Stop Calling...07/08/00
by Mitch Battros (ECTV)

It appears to be working. I received a call from AT&T/@Home today stating they received over 700 calls. It seems the email terrorism has stopped. But I think it is very important that all those who have not called yet, do so. It seems they were unaware of what was happening to you and me, even though I told everyone who would listen. From low level support tech's, to the office of Milo Medin, Chief Technology Officer of AT&T/@Home.

Now they appear to be playing the game of "It's not our fault, it's Earthlink". Of course Earthlink was contacted weeks ago right after the first disaster. They carefully looked at the header and stated "It sure isn't us, we are not your outgoing mail provider, we are your incoming mail provider. It is @Home who can stop this". But in fairness, if AT&T/@Home can prove Earthlink was responsible, I will hold them just as responsible as AT&T/@Home.

Think about this for just a moment. If the email that was sent out gave the names and address of all the upper management of AT&T/@Home, how long do you think the email would have continued? Or what if the email gave explicit instructions on how to make a suit case bomb, how long would the emails have continued? My point is simply this. I do not believe the problem was IF they could have stopped it, but WHY they did not. Incompetence? Disinterest? Fear of touching the hot potato? Whatever it was, it appears to be reckless and with disregard for the public or its customers.

I have requested a full investigation with moment by moment events, task, and personnel involved in this issue. I would hope AT&T/@Home would be very willing to do just this so they can better serve the public from it ever happening again. What do you think their response will be??? Let's hope it is not the motto of old "here at AT&T, we don't care, we don't have to".

I believe what is needed is your continued pressure to hold AT&T/@Home responsible for their actions. I know there are many of you, like myself, who use your email and computer for business purposes. Not only have I lost revenue, I have been wounded with regards to my credibility. I know most of you have figured out what has happened, but there are some who still hold me responsible. I don't blame them, they just wanted it to stop. Also, there are some of you who have asked to be removed of my e-newsletter mailing list. Not because you blame me, but simply out of fear of it happening again. Again, I don't blame you for your concern.

This event has surely taken its toll on me and my family. I am hopeful that not one of you would ever think I would do anything to harm you or your family with such a reckless and senseless harassment (terrorism) that all of us have endured. I will be taking the next ten days off. I realize if I don't take care of myself, I will not be useful for any of us.

Here are the numbers and personnel:

Milo Medin, Chief Technology Officer on the Board of Directors.

(650) 556-5000 or (650) 568-6000 or email him at medin@corp.home.net

Abby Oxendine, Executive Relations (650) 556-6900.

Tech Support number is (888) 404-9200 (But may be different in your area)

In all cases, refer to case # 02902816.

Reminder: I have not been able to view my email since July 2nd 10:10 PM (PST). Every single email has been auto delete. Please wait until I return from my time out to send mail. At that time I will be able to respond to your request.

Blessings To All,
Mitch Battros
Producer - Earth Changes TV
http://www.earthchangesTV.com